• Please arrive 15 minutes before the scheduled time.
  
• Transfers are available from centrally located hotels and residences in Dubai city. (Deira, Bur Dubai, Sheikh Zayed, Marina)
• Pick up from Areas other than Dubai Hotels / Residence will be done on request with an additional surcharge.
• The timings for sharing may vary, depending on traffic conditions and your location.
• Pregnant ladies or Children below 2 years are not allowed in Glass Boat.
• Children must always be accompanied by an adult or a Guardian during the activity.
• Accessible for Wheelchair and stroller(Excluding Rayn Encounter, Penguin Encounter)
• There will be no refund for partly utilized services
• The service provider holds no responsibility if any component of an attraction is non-operational due to technical reasons or weather conditions
• Please check the operational timing on the official website to avoid any consciences

Cancellation Policy

• For all cancellations made 24 hours prior to the tour departure time NO charges will be applicable. 
• If cancellation made within 24 hours of your tour departure time 100% charges will be applicable.
• If eligible for a refund your amount will be returned back to you within 7 working days.

Child Policy

• Children under 2 years will be considered as infant and entry will be free of cost.
• Children aged from 2 to 15 years must be accompanied by a participating adult.
• Children between age 2 to 15 will be considered as adult and charged adult rate.